At juan365.ph, your privacy is not an afterthought — it is a core design principle. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over it under Philippine law.
Six core principles that define how juan365.ph handles your personal information.
All data processing at juan365.ph is conducted in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission.
Every connection to juan365.ph is protected by 256-bit SSL/TLS encryption. Your login credentials, payment details, and personal information are transmitted securely and are never exposed in plain text.
juan365.ph does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to operate the Platform, comply with legal obligations, and improve your experience.
As a Filipino data subject, you have the right to access, correct, delete, and port your personal data. You may also object to or restrict certain types of processing. All requests are handled within the timeframes prescribed by the NPC.
We collect only the personal data that is strictly necessary for the purposes described in this Policy. We do not collect data speculatively or in excess of what is required to operate the Platform and meet our regulatory obligations.
In the unlikely event of a personal data breach that poses a real risk to your rights and freedoms, juan365.ph will notify the National Privacy Commission and affected players within the timeframes required by Philippine law.
1.1 juan365.ph ("the Platform," "we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors. We understand that trust is the foundation of any relationship between a player and an online gaming platform, and we take our data protection obligations seriously.
1.2 This Privacy Policy describes the types of personal data we collect from you, the purposes for which we process that data, the parties with whom we may share it, and the rights you have as a data subject under Philippine law — specifically the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.
1.3 This Policy applies to all users of juan365.ph, including registered players, visitors who browse the Platform without registering, and individuals who contact our customer support team.
2.1 For the purposes of the Data Privacy Act of 2012, juan365.ph is the Personal Information Controller (PIC) in respect of the personal data collected through the Platform.
2.2 Our designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Policy and applicable data protection laws. You may contact the DPO using the details provided in Section 15 of this Policy.
2.3 juan365.ph operates within the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). Certain data processing activities are carried out to fulfill obligations arising from PAGCOR's regulatory requirements, which constitute a separate and independent legal basis for processing.
3.1 We collect the following categories of personal data from you:
4.1 juan365.ph collects personal data through the following means:
5.1 juan365.ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract with you |
| Processing deposits and withdrawals | Performance of a contract with you |
| Identity verification (KYC) | Legal obligation (PAGCOR / AMLC regulations) |
| Anti-money laundering checks | Legal obligation (Republic Act No. 9160, as amended) |
| Age verification (21+ requirement) | Legal obligation (PAGCOR regulations) |
| Fraud prevention and security monitoring | Legitimate interests of juan365.ph and its players |
| Responsible gaming monitoring | Legal obligation and legitimate interests |
| Customer support communications | Performance of a contract with you |
| Platform analytics and improvement | Legitimate interests of juan365.ph |
| Marketing communications (where opted in) | Your consent (withdrawable at any time) |
6.1 juan365.ph uses your personal data for the following purposes:
6.2 juan365.ph will not use your personal data for any purpose that is incompatible with the purposes described in this Section without first obtaining your consent or establishing a separate legal basis for the new processing activity.
7.1 juan365.ph does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
We are required to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where required by law or regulatory directive. Such disclosures are mandatory and are not subject to your consent.
We engage accredited third-party KYC service providers to assist with identity and age verification. These providers process your identification documents and biometric data solely for verification purposes and are contractually prohibited from using your data for any other purpose.
To process your deposits and withdrawals via GCash, PayMaya / Maya, bank transfer, or debit card, we share the minimum necessary financial data with the relevant payment service providers. These providers operate under their own privacy policies and applicable financial regulations.
We may share technical and account data with fraud prevention service providers to protect the Platform and its players from unauthorized access, account takeover, and financial crime.
Our Platform is hosted on secure servers operated by third-party cloud infrastructure providers. These providers act as Personal Information Processors (PIPs) under our instruction and are bound by data processing agreements that require them to maintain appropriate security standards.
We may disclose your personal data to law enforcement agencies, courts, or other competent authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of juan365.ph, its players, or the public.
8.1 juan365.ph uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyze usage patterns. The following categories of cookies are used:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Required for the Platform to function (e.g., session management, login state, security tokens) | No — essential for operation |
| Functional | Remember your preferences (e.g., language, display settings, responsible gaming tool configurations) | Yes — via browser settings |
| Analytics | Collect aggregated, anonymized data about how players use the Platform to help us improve performance and usability | Yes — via cookie consent settings |
| Security | Detect and prevent fraudulent activity, bot traffic, and unauthorized access attempts | No — essential for security |
8.2 You can manage cookie preferences through your browser settings. Please note that disabling functional or analytics cookies may affect your experience on the Platform. Disabling strictly necessary or security cookies may prevent you from accessing certain features or logging in.
8.3 juan365.ph does not use third-party advertising cookies or behavioral tracking cookies for the purpose of serving targeted advertisements on external websites.
9.1 juan365.ph retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | 5 years after account closure | PAGCOR / AMLC regulatory requirement |
| KYC documents | 5 years after account closure | Anti-Money Laundering Act (RA 9160) |
| Financial transaction records | 5 years after the transaction date | AMLC regulatory requirement |
| Gaming activity logs | 3 years after account closure | PAGCOR regulatory requirement |
| Customer support records | 3 years after the interaction date | Legitimate interests / dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Accountability under DPA 2012 |
| Technical / server logs | 90 days (rolling) | Security and fraud prevention |
9.2 Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures. Anonymized data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.
10.1 juan365.ph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
10.2 While juan365.ph takes all reasonable steps to protect your personal data, no system is completely immune to security threats. You are responsible for maintaining the security of your own account credentials and for notifying us immediately if you suspect unauthorized access to your account.
11.1 Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by juan365.ph:
You have the right to be informed about how your personal data is collected and processed. This Privacy Policy fulfills that obligation.
You may request a copy of the personal data we hold about you, along with information about how it is being processed.
You may request correction of any inaccurate or incomplete personal data we hold about you. Some corrections can be made directly in your account settings.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will cease processing immediately.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
If you believe your data rights have been violated, you may lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
11.2 To exercise any of the rights listed above, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may need to verify your identity before processing your request.
11.3 Please note that certain rights are subject to limitations where processing is required to comply with a legal obligation (e.g., AMLC record-keeping requirements) or to establish, exercise, or defend legal claims.
12.1 juan365.ph is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21 years. The minimum age to register and use the Platform is 21 years, in accordance with Philippine gaming regulations.
12.2 If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned, less any amounts already wagered, in accordance with our Terms & Conditions.
12.3 If you believe that a minor has registered an account on juan365.ph, please contact us immediately using the details in Section 15.
13.1 juan365.ph primarily processes personal data within the Philippines. However, some of our third-party service providers (including cloud infrastructure and KYC verification providers) may process data in other countries.
13.2 Where personal data is transferred outside the Philippines, juan365.ph ensures that such transfers are subject to appropriate safeguards, including:
13.3 You may request information about the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection Officer.
14.1 juan365.ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The effective date at the top of this page will be updated accordingly.
14.2 Where changes are material — meaning they significantly affect your rights or the way we process your personal data — we will notify you by email to your registered address and/or by a prominent notice on the Platform at least fourteen (14) days before the changes take effect.
14.3 Your continued use of the Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree with the updated Policy, you should cease using the Platform and may close your account in accordance with our Terms & Conditions.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by juan365.ph, please contact our Data Protection Officer:
Data Protection Officer: juan365.ph DPO
Email: privacy@juan365ph.one
Live Chat: Available 24/7 via the Platform support widget
Operations: Manila, Philippines
15.2 If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.
Your data is protected, your identity is secure, and your rights are respected. Join thousands of Filipino players who trust juan365.ph for a safe and fair gaming experience.
21+ only. Gambling is addictive. Know when to stop. PAGCOR-regulated platform.